If you would like to check the current status of your order, please enter your lookup number (included in your confirmation email) to check the status of your order.
We will provide you with a shipment tracking number in a Shipment Confirmation email before tracking information appears on the appropriate carrier's website.
If you think your order is late, please note that:
Express orders placed after noon Eastern Time, weekends and holidays will not be processed until the next business day. If your order contains a backordered item, your order may be held in an effort to send your complete order all at the same time. Credit Card authorization and verification must be received prior to your order being processed. Delivery occurs: Monday to Friday (excluding holidays).
Holiday Shipping Information
We recommend that you place your roots.com Canada order at least 10 business days before any major holiday with standard delivery and 3 business days with express delivery. We can only guarantee delivery of orders where all items are in stock.
The items in your order may be shipped separately:
This is because Roots may fulfill the order with items from more than one location. Regardless of the number of shipments you receive, you'll only be charged the amount that was originally provided when you placed your order. You will be charged for each item as it's shipped, but only charged for shipping once.
Where does my order ship from?
We ship out our package from our printing manufacturer located in Michigan, USA. We work very closely with all shipping companies such as UPS, Fedex, DHL, etc., ensuring fast and affordable shipping services!
How long does it take for my order to be delivered?
As everything we do is providing print-on-demand service, your order will arrive 10-14 business days from placing your order. If your order hasn’t arrived inside the estimated delivery times, please contact our Family In Loving Support Team.